Effective Date: 17-Oct-2025
At Zenith Circle - FZCO, we value your trust and are committed to providing a smooth and reliable shopping experience. This policy outlines our shipping, delivery, and return/refund processes.
1. Shipping & Processing
Orders are typically processed within 2–3 business days of confirmation.
Shipping timelines may vary depending on product type, destination, and availability.
You will receive a confirmation email with tracking details once your order has been dispatched.
2. Delivery
Deliveries within the UAE are generally completed within 3–7 business days.
International deliveries may take 7–21 business days, depending on customs clearance and courier policies.
Delays caused by unforeseen circumstances (e.g., customs, logistics disruptions, or force majeure) are beyond our control, but we will keep you updated throughout the process.
3. Shipping Costs
Shipping charges are calculated at checkout and depend on destination and order weight/size.
Promotional offers, free shipping thresholds, or discounts may apply (as advertised).
4. Returns & Refunds
We want you to be satisfied with your purchase. If you are not fully happy, you may request a return under the following conditions:
Eligibility: Items must be unused, undamaged, and returned in their original packaging within 7 days of delivery.
Non-returnable items: Certain products (e.g., custom-made, digital/downloadable items, personal care goods) are not eligible for return.
Refunds: Once your return is received and inspected, we will notify you of the approval/rejection. If approved, your refund will be processed to the original payment method within 7–14 business days.
Shipping Costs for Returns: Customers are responsible for return shipping costs unless the item was defective or delivered in error.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us within 7 days of receipt. Exchanges are subject to stock availability.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with supporting images, and we will arrange a replacement or refund at no extra cost.
7. Contact Us
For questions or assistance with shipping, delivery, returns, or refunds, please contact:
Zenith Circle - FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Email: support@zenith-circle.com
Phone: +971 58 871 1042
My Cart